FAQs

Terms and Conditions

DO NOT switch on the refrigerator for 24 hours after delivery.
The products are designed for indoor installation only. Avoid exposing them to direct sunlight, rain, or installing them in wet area.
Ensure the refrigerator is installed on a stable, level surface and positioned away from heat sources and direct sunlight to optimize cooling efficiency.
The installation area must be equipped with a main electrical plug.
The customer must ensure that there is adequate space for the installation of the refrigerator, including necessary clearances as per manufacturer specifications.
If installation cannot be completed due to inadequate site preparation or other issues within the customer's control, additional charges may apply for rescheduling or incomplete service.
The warranty does not extend to defects or damages resulting from misuse, neglect, or unauthorized modifications.
By scheduling an installation appointment, the customer agrees to these terms and conditions.
- For inquiries, technical support, or warranty claims, please contact MOVON Customer Service via WhatsApp at 03-27792922 or visit our website at www.movon.com.my.
Staircase delivery surcharge may apply and charge by delivery party if the item cannot be transported via the elevator or if the elevator is unavailable.

Warranty Terms and Conditions

The warranty provided applies to manufacturing defects and covers for domestic/household use only.
1. Defect upon unboxing, includes dent, scratches, missing part.
2. 10 years warranty* on BLDC / compressor.
3. Circuit board malfunction within warranty period.
End users shall only engage MOVON authorized service contractors to provide warranty related services.
Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings : -
1. The serial number of the appliance has been altered, tampered with or removed.
2. The appliance has been tampered with, subject to misuse, negligence and damage while in transit.
3. The appliance has not been installed, maintained or operated in accordance with instructions given by the manufacturer.
4. The appliance has undergone repairs, modifications, or dismantled by any other person prior verification of approval by MOVON.
5. Defect caused by abnormal voltage or in-coming power supply from a generator.
6. Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
7. Defect caused by household pests such as lizards, rats, cockroaches, etc.
8. Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.
9. Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.
10. External appearance parts which include cabinet and joints against damages, scratches and ageing.
11. Warranty will be void if the appliance is being operated without MOVON genuine or manufacturer recommended parts.
12. The warranty does not extend and is considered void in cases of defects or damages arising from misuse, neglect, unauthorized modifications, or use for commercial purposes, covering outright purchase of the product.
Relocation:
1. A one-time free relocation service is provided for rental customers during the contract period. Any subsequent relocation fees will be borne by the customer. Relocation fees will apply to outright customers..
2. The relocation fee covers dismantling and relocation; however, the transportation cost from Premises A to Premises B is the customer’s responsibility.
3. Customers are responsible for the condition of the products, including wrapping them before moving or relocating them to other premises.

The warranty provided applies to manufacturing defects and covers for domestic/household use only.
1. Defect upon unboxing, includes dent, scratches, missing part.
2. 10 years warranty* on BLDC / compressor.
3. Circuit board malfunction within warranty period.
End users shall only engage MOVON authorized service contractors to provide warranty related services.
Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings : -
1. The serial number of the appliance has been altered, tampered with or removed.
2. The appliance has been tampered with, subject to misuse, negligence and damage while in transit.
3. The appliance has not been installed, maintained or operated in accordance with instructions given by the manufacturer.
4. The appliance has undergone repairs, modifications, or dismantled by any other person prior verification of approval by MOVON.
5. Defect caused by abnormal voltage or in-coming power supply from a generator.
6. Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
7. Defect caused by household pests such as lizards, rats, cockroaches, etc.
8. Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.
9. Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.
10. External appearance parts which include cabinet and joints against damages, scratches and ageing.
11. Warranty will be void if the appliance is being operated without MOVON genuine or manufacturer recommended parts.
12. The warranty does not extend and is considered void in cases of defects or damages arising from misuse, neglect, unauthorized modifications, or use for commercial purposes, covering outright purchase of the product.
Relocation:
1. A one-time free relocation service is provided for rental customers during the contract period. Any subsequent relocation fees will be borne by the customer. Relocation fees will apply to outright customers..
2. The relocation fee covers dismantling and relocation; however, the transportation cost from Premises A to Premises B is the customer’s responsibility.
3. Customers are responsible for the condition of the products, including wrapping them before moving or relocating them to other premises.

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FAQs

Terms and Conditions

Use only FRONT LOAD detergent.
The products are designed for indoor installation only. Avoid exposing them to direct sunlight, rain, or installing them in wet area.
The products shall install on an even & solid platform, no stacking is allowed for leveling.
The installation area must be equipped with a water inlet, a main electrical plug, and drainage within 1 meter.
Required water pressure is within 0.03mpa – 1.00 mpa
The customer must ensure that there is adequate space for the installation of the washer and dryer, including necessary clearances as per manufacturer specifications.
If installation cannot be completed due to inadequate site preparation or other issues within the customer's control, additional charges may apply for rescheduling or incomplete service.
The warranty does not extend to defects or damages resulting from misuse, neglect, or unauthorized modifications.
By scheduling an installation appointment, the customer agrees to these terms and conditions.
- Avoid overloading the machine to prevent damage to the appliance and ensure efficient performance.
- Exercise caution when using the washer-dryer. Keep children away from the appliance during operation and ensure proper ventilation to prevent overheating.
- For inquiries, technical support, or warranty claims, please contact MOVON Customer Service via WhatsApp at 03-27792922 or visit our website at www.movon.com.my.
Staircase delivery surcharge may apply and charge by delivery party if the item cannot be transported via the elevator or if the elevator is unavailable.

The products are designed for indoor installation only. Avoid exposing them to direct sunlight, rain, or installing them in wet area.
The products shall install on an even & solid platform, no stacking is allowed for leveling.
The installation area must be equipped with a water inlet, a main electrical plug, and drainage within 1 meter.
Required water pressure is within 0.03mpa – 1.00 mpa
The customer must ensure that there is adequate space for the installation of the washer, including necessary clearances as per manufacturer specifications.
If installation cannot be completed due to inadequate site preparation or other issues within the customer's control, additional charges may apply for rescheduling or incomplete service.
The warranty does not extend to defects or damages resulting from misuse, neglect, or unauthorized modifications.
By scheduling an installation appointment, the customer agrees to these terms and conditions.
- Avoid overloading the machine to prevent damage to the appliance and ensure efficient performance.
- Exercise caution when using the washer. Keep children away from the appliance during operation and ensure proper ventilation to prevent overheating.
Staircase delivery surcharge may apply and charge by delivery party if the item cannot be transported via the elevator or if the elevator is unavailable.

Warranty Terms and Conditions

The warranty provided applies to manufacturing defects and covers for domestic/household use only.
1. Defect upon unboxing, includes dent, scratches, missing part.
2. 10 years warranty* on BLDC / compressor.
3. Circuit board malfunction within warranty period.
End users shall only engage MOVON authorized service contractors to provide warranty related services.
Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings : -
1. The serial number of the appliance has been altered, tampered with or removed.
2. The appliance has been tampered with, subject to misuse, negligence and damage while in transit.
3. The appliance has not been installed, maintained or operated in accordance with instructions given by the manufacturer.
4. The appliance has undergone repairs, modifications, or dismantled by any other person prior verification of approval by MOVON.
5. Defect caused by abnormal voltage or in-coming power supply from a generator.
6. Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
7. Defect caused by household pests such as lizards, rats, cockroaches, etc.
8. Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.
9. Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.
10. External appearance parts which include cabinet and joints against damages, scratches and ageing.
11. Warranty will be void if the appliance is being operated without MOVON genuine or manufacturer recommended parts.
12. The warranty does not extend and is considered void in cases of defects or damages arising from misuse, neglect, unauthorized modifications, or use for commercial purposes, covering outright purchase of the product.
Relocation:
1. A one-time free relocation service is provided for rental customers during the contract period. Any subsequent relocation fees will be borne by the customer. Relocation fees will apply to outright customers..
2. The relocation fee covers dismantling and relocation; however, the transportation cost from Premises A to Premises B is the customer’s responsibility.
3. Customers are responsible for the condition of the products, including wrapping them before moving or relocating them to other premises.

The warranty provided applies to manufacturing defects and covers for domestic/household use only.
1. Defect upon unboxing, includes dent, scratches, missing part.
2. 10 years warranty* on BLDC / compressor.
3. Circuit board malfunction within warranty period.
End users shall only engage MOVON authorized service contractors to provide warranty related services.
Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings : -
1. The serial number of the appliance has been altered, tampered with or removed.
2. The appliance has been tampered with, subject to misuse, negligence and damage while in transit.
3. The appliance has not been installed, maintained or operated in accordance with instructions given by the manufacturer.
4. The appliance has undergone repairs, modifications, or dismantled by any other person prior verification of approval by MOVON.
5. Defect caused by abnormal voltage or in-coming power supply from a generator.
6. Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
7. Defect caused by household pests such as lizards, rats, cockroaches, etc.
8. Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.
9. Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.
10. External appearance parts which include cabinet and joints against damages, scratches and ageing.
11. Warranty will be void if the appliance is being operated without MOVON genuine or manufacturer recommended parts.
12. The warranty does not extend and is considered void in cases of defects or damages arising from misuse, neglect, unauthorized modifications, or use for commercial purposes, covering outright purchase of the product.
Relocation:
1. A one-time free relocation service is provided for rental customers during the contract period. Any subsequent relocation fees will be borne by the customer. Relocation fees will apply to outright customers..
2. The relocation fee covers dismantling and relocation; however, the transportation cost from Premises A to Premises B is the customer’s responsibility.
3. Customers are responsible for the condition of the products, including wrapping them before moving or relocating them to other premises.

Guideline

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1. Download Viomi App
Smart App Control Guideline
1. Click HERE to get detailed instructions.

FAQs

Terms and Conditions & Warranty

Terms and Conditions

It is hereby agreed that MOVON shall appoint third-party service provider (“MOVON’s service provider”) for the delivery, installation and cleaning services of the Product.
MOVON and/or MOVON’s service provider shall deliver and/or install the Product at your registered address without any charge but subject to scope of work listed in Appendix I. MOVON and/or MOVON’s service provider will inform you if there are any additional charges which is required to be incurred, if there is additional piping length, additional accessories required during the installation of the Product.
Upon receiving the order for the Product, MOVON shall, within a reasonable period, process the order and assign MOVON’s service provider for installation. The installation appointment will be scheduled to commence on or after the sixth (6th) working day from the date the order is approved, subject to appointment slot availability.
The Product shall be installed at the location recommended by MOVON and/or MOVON’s service provider to ensure optimal serviceability, functionality, and safety.
The cleaning service is provided by MOVON and/or MOVON’s service provider on the understanding that the Product is in good operating condition and MOVON and/or MOVON’s service provider reserves the right to charge separately for the cost of any additional service as deemed necessary.
The cleaning services comprise expert service and expert chemical service. These services shall be provided every sixth (6th) month starting from the Product installation month. For every two (2) expert services, an expert chemical service will be scheduled, and this cleaning service shall be continued during the Warranty Period as stated in the Product Rental Agreement. Any reschedule appointment is subject to appointment slot availability and MOVON’s sole discretion.
A written service note shall be submitted to you after each cleaning service or inspection. Any defects identified in any part or parts of the Product will be included and reported back to you.
For inquiries, technical support, or warranty claims, please contact MOVON Customer Service via WhatsApp at 03-2779 2922 or visit our website at www.movon.com.my.

Appendix I

Scope of Work - Installation

Package	Package Included:
Installation	• Air-Cond Bracket
	• 3 meters Copper Pipe with Insulation
	• 3 meters incoming and 10 ft outgoing 4 Core Wire
	• 3 meters Drain Pipe
	• One (1) of 13A switch point/power plug
	• Gas Top Up to normal working pressure (if needed)

	Does not include:
	• Additional piping and accessories
	• Dismantling of existing unit (if applicable)
	• Disposal of old unit

Scope of Work – Cleaning Service

Package	Package is NOT Included:
Cleaning Service	• Supply of accessories and consumable items
	• Upgrading
	• External electrical work

Warranty Policy

MOVON and/or MOVON’s service provider shall take proper care of the premises during the performance of any installation and maintenance service, no harm shall be done to the premises in part or whole. In case of any damage to the premises, MOVON and/or MOVON’s service provider shall be responsible for the total of RM500.00 per claim.
The Product Warranty during Warranty Period as stated in the Product Rental Agreement includes: -
1. Free part(s) and free workmanship for the part replacement.
2. Free installation for relocation is limited to one (1) time, subject to prior written notice. Dismantling and transportation fees are not included.
3. Indoor unit warranty: 5 years.
4. Compressor unit warranty: 5 years (limited to one (1) time replacement only).
If one of the following scenarios occurs, the Product Warranty shall be automatically deemed void. The following conditions are expressly excluded from the Product Warranty but subject to MOVON’s sole discretion: -
1. The serial number of the Product has been altered, tampered with or removed.
2. The Product has been operated without MOVON’s genuine spare parts, tampered, misuse, negligence and/or damaged.
3. The Product has been installed, maintained and/or operated by third party.
4. The Product has undergone repairs, modifications and/or dismantled by third party.
5. Defects caused by abnormal voltage or the in-coming supply from a generator.
6. Defects caused by fire, lightning and other natural disasters or due to deviation from recommended application and installation.
7. Defects caused by household pests such as lizard, rat, cockroach, etc.
8. The ownership of the Product has been changed without prior written notice.
9. The Product has been relocated without prior written notice.
10. The Product is malfunction due to clogged filters, blocked drain or uncleaned components.
11. Defects caused by indoor unit installed near to sources of oil mist in which it may adhere to the heat exchanger and result in heat exchange reduction, water mists and spitting, etc.
12. Defects caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.
13. Wear and tear is subject to MOVON to define wear and tear and assess special cases as needed.
Damage resulting from the Product being exposed to direct sunlight or installed outdoors, contrary to the recommended installation guidelines.
You shall pay at your own costs and expenses for the maintenance and servicing work of the Product including but not limited to any replacement parts and/or workmanship for the replacement parts upon the expiry of the Warranty Period.
For inquiries, technical support, or warranty claims, please contact MOVON Customer Service via WhatsApp at 03-2779 2922 or visit our website at www.movon.com.my.

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Getting Started with Viomi App
1. Download Viomi App
Smart App Control Guideline
1. Click HERE to get detailed instructions.

FAQs

Terms and Conditions & Warranty

Terms and Conditions

It is hereby agreed that MOVON shall appoint third-party service provider ("MOVON's service provider") for the delivery and installation of the Product.

All installation shall be conducted by MOVON’s service provider, otherwise, the Product warranty will be void.
All wooden and security doors with thickness:-
1. between 35 mm - 60 mm for Lockmate; and
2. between 36mm - 120 mm for X1,2X Pro, S30 Pro and S50F.
If installation cannot be completed due to inadequate site preparation or other issues within the Customer's control, additional charges may apply for rescheduling or incomplete service.
The warranty does not extend to defects or damages resulting from misuse, neglect, or unauthorized modifications.
By scheduling an installation appointment, the Customer agrees to these terms and conditions.

For inquiries, technical support, or warranty claims, please contact MOVON Customer Service via WhatsApp at 03-2779 2922 or visit our website at www.movon.com.my.

Warranty Policy

Warranty Coverage:
The warranty provided by MOVON applies only to manufacturing defects, including but not limited to:
1. Physical parts such as the handle and mortise.
2. Issues related to the pin and/or thumbprint recognition.
Warranty Exclusions:
The warranty does not cover the followings but subject to MOVON’s sole discretion:
1. Defects or damages resulting from misuse, neglect, unauthorized modifications, or battery leakage issues.
2. Product that is beyond the Warranty Period.
3. Product where the barcode has been obliterated or removed.
4. Discrepancies between the serial number or model number on the warranty card and the actual Product.
5. Warranty information that is inconsistent with the invoice details.
6. Faults or damages caused by improper usage, maintenance, or storage that does not comply with the user manual:-
  1. * Faults or damages caused by improper usage, maintenance, or storage that does not comply with the user manual:-
7. Damage resulting from accidents or human factors, including but not limited to:
  1. * Collision, high temperatures, water ingress, battery leakage.
  2. * Lock displacement, insensitivity, or issues caused by cracks, falls, or twisting of the door or door accessories (excluding the lock itself).
  3. * Any form of break-in, attempted break-in, tampering, or forced entry which includes but not limited to damages resulting from burglary, theft, or unauthorized intrusion.
8. Normal wear and tear, scratches, aging, or other signs of long-term usage.
9. Failure or damage caused by force majeure events, such as earthquakes, fires, floods, lightning, etc.
10. Unauthorized ownership transfer.
11. Unauthorized relocation of the Product.
12. Rental payments are overdue by more than two (2) months.
13. Any other scenario not covered under MOVON's warranty policy.
Relocation:
1. A one-time free relocation service is provided for rental Customer during the Warranty Period. Any subsequent relocation fees will be borne by the Customer. Relocation fees will apply to outright Customer.
2. The relocation fee covers dismantling and relocation; however, the transportation cost from Premises A to Premises B is the Customer’s responsibility.
3. Customer is responsible for the condition of the Product, including wrapping the Product before moving or relocating the Product to other premises.

For inquiries, technical support, or warranty claims, please contact MOVON Customer Service via WhatsApp at 03-2779 2922 or visit our website at www.movon.com.my.

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LOCKMATE

Getting Started with TT Lock App
Smart App Control Guideline
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Getting Started with XIAOMI Home App

FAQs

Terms and Conditions

Warranty Terms and Conditions

Warranty Coverage:
The warranty provided by MOVON applies only to manufacturing defects, including but not limited to:
1. Brake malfunction.
2. Structural breakage (not caused by intentional human damage).
3. Wheel malfunction.
4. Absorber malfunction.
Warranty Exclusions:
The warranty does not cover:
1. Normal wear and tear.
2. Damage to the stroller push handle or upholstery due to regular daily use.
3. Products purchased from unauthorized resellers.
4. Improper assembly or handling.
5. Failure to follow recommended maintenance procedures.
6. Damage caused by exceeding the weight limits specified for the product.
7. Damage caused by installing non-original components, parts, or accessories that were not intended for or compatible with the product.
8. Damage or failure due to accidents, misuse, abuse, or neglect, including but not limited to:
  1. Airline, elevator, or escalator damage.
  2. Car accidents or incorrect installation by the user or an unauthorized third party.
9. Damage to moving components due to extreme environmental conditions, such as: Sand, gravel, snow, mud, off-road use, carpets, or play mats.
10. Corrosion or rust on the wheels and chassis due to exposure to:
  1. Natural disasters.
  2. High humidity, salt spray, ice, or snow.
11. Modification or alteration of the product in any way.
12. Repairs carried out by unauthorized third parties.
13. Any product that is not manufactured by MOVON.
14. Unauthorized ownership transfer.
15. Rental payments overdue by more than two (2) months.
16. Any other scenario not covered under the MOVON warranty policy.

FAQs

Terms and Conditions

Warranty Terms and Conditions

Warranty Coverage:
The warranty provided by MOVON applies only to manufacturing defects, including but not limited to:
1. Structural breakage (not caused by intentional human damage).
2. Rotation mechanism malfunction.
Warranty Exclusions:
The warranty does not cover:
1. Normal wear and tear.
2. Damage to the stroller push handle or upholstery due to regular daily use.
3. Products purchased from unauthorized resellers.
4. Improper assembly or handling.
5. Failure to follow recommended maintenance procedures.
6. Damage caused by exceeding the weight limits specified for the product.
7. Damage caused by installing non-original components, parts, or accessories that were not intended for or compatible with the product.
8. Damage or failure due to accidents, misuse, abuse, or neglect, including but not limited to:
  1. Airline, elevator, or escalator damage.
  2. Car accidents or incorrect installation by the user or an unauthorized third party.
9. Damage to moving components due to extreme environmental conditions, such as: Sand, gravel, snow, mud, off-road use, carpets, or play mats.
10. Corrosion or rust on the wheels and chassis due to exposure to:
  1. Natural disasters.
  2. High humidity, salt spray, ice, or snow.
11. Modification or alteration of the product in any way.
12. Repairs carried out by unauthorized third parties.
13. Any product that is not manufactured by MOVON.
14. Unauthorized ownership transfer.
15. Rental payments overdue by more than two (2) months.
16. Any other scenario not covered under the MOVON warranty policy.